Internet connection problems are repeated in operators resembling Yoigo, MásMóvil, Pepephone or Llamaya, that’s, people who use the Grupo MásMóvil fiber. In this case, neither activate airplane mode nor disconnect the connection on a cell or reboot system and router, it’s ineffective. Also, plainly the customer support quantity will not be operational for the time being.
Internet connection problems
Websites like Downdetector have begun to choose up a rise in Internet connection problems for Yoigo, MásMóvil and Pepephone. In Yoigo’s case, essentially the most reported areas are:
Here we speak about problems resembling “complete interruption of service”, “cell web” or “calls”. In the case of MoreMobile, We wouldn’t have particulars of essentially the most reported areas, however we do have in relation to Pepephone:
We remorse to tell you that we’ve got a normal drawback in the Internet service at house. It appears to be associated to the DNS server. We proceed engaged on it. Thanks in your persistence.
– Pepephone (@pepephone) January 26, 2021
Pepephone has taken benefit of its social networks to acknowledge the issue, confirming that “We remorse to tell you that we’ve got a normal drawback with Internet service at house. It appears to be associated to the server DNS. We proceed engaged on it. Thanks in your persistence”. In addition, concerning the customer support telephone, they level out that “The avalanche of calls has brought on our Customer Service Center to be overwhelmed, we additionally proceed working from this facet to have the ability to help you as quickly as doable. Thanks lots”.
SMS warning of the issue with 5GB free
Some MásMóvil customers are confirming the receipt of an SMS stating that:
“Hello. We have detected an issue together with your Fiber service. We will notify you when it’s fastened. Thank you.
From this second, and till the decision of your incident, you browse with out consuming the information of your price as much as 5GB a day ”.
Is the answer to alter the DNS?
Pepephone refers to an issue with DNS. Some customers are confirming that it’s doable to proceed searching if we modify the DNS to these of Google or Cloudflare. In the earlier hyperlink you’ve a compilation of one of the best various servers, the benefits of not utilizing those assigned robotically by the operators and a step-by-step guide to alter them in Windows, Linux, macOS, iOS and Android.
Updated: Yoigo confirms the problems on his social networks
INFO FOR OUR CUSTOMERS
We are experiencing an incident in the Internet service at house. We are already working to resolve it as quickly as doable. We are very sorry for the inconvenience 🙏. We will inform you of the evolution of it.
– Yoigo (@yoigo) January 26, 2021
INFORMATION FOR OUR CLIENTS
We are sorry to tell you that we’re experiencing an incident in the Internet service at house.
We are working to repair it as quickly as doable. Sorry for the inconvenience brought on and we are going to inform you of how we’re fixing it.
– MÁSMÓVIL (@masmovil) January 26, 2021