Problems with your CORSAIR product? So you can manage your warranty

Corsair warranty

No matter how good a {hardware} producer could also be, none are exempt from struggling failures or issues on your units, and CORSAIR isn’t any exception. For this purpose, on this article we’re going to inform you what you ought to do to manage the warranty for your CORSAIR gadget within the occasion that it’s giving you hassle or has damaged down, in order that you can manage an RMA and have the producer deal with the restore or ship you a substitute.

That any {hardware} or peripheral part of the PC breaks down can be fairly irritating, and that’s the reason it’s fairly necessary that the producer in query has after-sales service to assist you if this occurs. Remember that, in Spain, all units should be endowed with no less than two years of warranty, however the producer could require you to offer the acquisition bill so as to confirm, amongst different issues, that the product is inside this Warranty interval.

What does the warranty coverage say?

For the aforementioned, it will be important that you know the corporate’s warranty coverage, in order that you know prematurely whether or not or not you have the best to request a restore or substitute of the product that has been broken. Not all producers react the identical to all issues, since by default the warranty will solely cowl manufacturing defects of the product and never as a consequence of poor dealing with on your half or pure put on and tear, for instance.

So let’s examine what CORSAIR’s warranty coverage says, in addition to the standard warranty interval for its merchandise.

  • CORSAIR’s product warranty is non-transferable, which implies that they’ll solely deal with warranty claims for merchandise which have the bill in your identify.
  • CORSAIR warrants its merchandise to be free from manufacturing facility defects, however doesn’t cowl defects as a consequence of consumer misuse, shock, or put on and tear on the merchandise.
  • They specify, within the case of Hydro heatsinks of liquid cooling, {that a} hasty or dangerous meeting that causes issues is not going to be coated by the warranty.
  • The warranty interval provided by the model is determined by the kind of product:
    • RAM: the warranty is for all times.
    • Flash Devices: Survivor, ReadOut and TurboFlash USB drives have a 10 12 months warranty. Voyager and Survivor drives have a 5-year warranty, and solid-state drives (SSDs) from the Neutron, Force MP300, MP510, and MP600 households have a 5-year warranty; all different SSDs have a 3-year restricted warranty.
    • Power provides: relying on the household, they’ve between Three and 10 years of assure. AX, AXi, RMi and HXi items have a 10 12 months warranty.
    • Refrigeration Products: Hydro Series merchandise have a 5-year warranty, in addition to ML followers. The Air collection has a 2-year warranty.
    • The computer instances They all have a 2-year assure.
    • The audio merchandiseBe it headphones or audio system, they’ve a 2-year warranty.
    • Mice, keyboards, ground mats, chairs gaming and the merchandise of its sub-brand The cat all of them have 2 years of protection.
  • In addition, CORSAIR signifies that if the product doesn’t carry out as its specs say, the product can be changed fully on the expense of the model, however in addition they say that they can present new or reconditioned merchandise relying on availability. This implies that they might ship you a refurbished product and never a brand new one to trade your damaged gadget.
  • Any substitute product will inherit the remaining warranty on the broken product. This implies that, if you ship for instance a mouse underneath warranty that had 12 months of use, the mouse they ship you in return may have the remaining 12 months of warranty.

How to make a warranty declare

Corsair-Vengeance-RGB-RT-cover

CORSAIR recommends that, earlier than opening a warranty declare, you contact your technical support team opening a help ticket, and in reality it’s the most beneficial as a result of on this manner a member of the model’s staff will confirm with you that, certainly, the product is improper and can assist you course of the RMA of it. Otherwise, you could ship a product that they later take into account was not faulty and so they might declare delivery prices and technical hours for verification.

To do that, enter the hyperlink that we now have put within the earlier paragraph, choose the kind of assist you want within the decrease drop-down menu (on this case it could be “Troubleshooting – Technical Support”) and you will see that plenty of sections are exhibited to fill in your particulars within the decrease space. Once you have crammed in all the main points, click on on “Submit a ticket beneath”. Note that CORSAIR solely gives help in English.

Corsair warranty

After this, a member of the CORSAIR help staff will contact you through electronic mail to offer you some tips to observe and thus confirm that the gadget is certainly dangerous. Once verified, it would generate a brand new RMA case to manage the change of your product, though it might inform you to do it your self. In this case, it’s completed on this similar part however within the drop-down menu you must choose “Warranty (RMA) – Replacing My Product” and fill in all the info once more; It is beneficial that you point out the ticket quantity assigned to the case that you have been managing with the help staff in order that they have already got the preamble and don’t throw the RMA again on you.

Once the RMA ticket, the help staff will ship you directions to ship them the defective gadget together with an authorization quantity. You must pack the product correctly in a impartial cardboard field, print and stick the label that the producer will present you. Then you must contact the transport firm that they point out (usually they use DHL) in order that they can decide it up, all for free of charge to you.

Once that is completed, you will solely have to attend. The second CORSAIR receives the product, the next will occur:

  • Before accepting the bundle, they’ll confirm that it’s not broken.
  • They will perform a visible inspection to confirm that the product you have despatched is certainly the one associated to the open RMA, and likewise that it’s an authentic product and never a faux.
  • They will affirm the RMA quantity.
  • They will examine the product and, after verifying that it’s certainly broken, they’ll proceed to ship a brand new one.

Generally this course of takes 1 to 2 enterprise days to course of the substitute, plus one other 3-5 days for the substitute to be shipped to you; To this we should add the time it takes for your bundle to succeed in them and the time it takes for the one they ship you to succeed in you, so we could possibly be speaking a couple of course of that lasts from 10 to 15 days from when you ship till you obtain the substitute.