Why does my computer only connect to 2.4 GHz WiFi and not 5G?

We have divided this tutorial into two distinct elements, the Checks that we should do on our wi-fi router, and additionally the checks that we should do on our computer or smartphone. We advocate that you just comply with all of the checks step-by-step, to attempt to discover the error, and then remedy it.

Checks it’s best to do on the router

Most of the 5G connection failure errors are due to a nasty router configuration, or that it does not straight assist simultaneous twin band. We should do not forget that, to enter the router, we should do it with an online browser by placing the default gateway of the router within the deal with bar. How can we discover out which is the default gateway (the router)? We go to “Start” and put “cmd” and press enter, to go straight to the Windows command immediate.

Once right here, we should execute the next command and press enter: “ipconfig”. When we have now executed this command, “Default gateway” will seem adopted by an IP deal with, usually the default gateway on routers is:,,, and 192.168. 178.1, however one of the best factor is that you just see what IP you have got, and with the net browser you set this within the deal with bar:

Is our router simultaneous twin band with 5G WiFi?

The very first thing we should keep in mind is that, so as to connect to the 5G band, our router should be simultaneous twin band, or a minimum of, broadcasting within the 5G band. This is understood by trying on the router mannequin, whether it is “AC” or “AX” then it’s simultaneous twin band. However, if our router signifies that it’s “N”, then it’s doable that it’s not simultaneous twin band. Before persevering with to verify totally different features of our router, we should make it possible for our router, certainly, helps the 5G band.

Is the 5G WiFi community enabled?

If our router is suitable with the 5G band, we should enter the firmware and verify if this frequency band is admittedly activated or not. In the «Wireless» part, we should always see a menu that tells us if the frequency band is activated or deactivated. Some routers have the identical bodily button to activate the WPS and to activate / deactivate the WiFi frequency band, so it’s doable that we have now by accident turned it off.

If you have got the Movistar router, you will need to enter the “WiFi Plus” part that refers to the 5G band, whereas “WiFi” refers to the two.4G band. In this configuration menu, you will note an choice referred to as “Wireless Network Status” and it ought to be marked “On”.

Change network name on the Movistar HGU router

Once we have now verified it, we click on on apply modifications, and we’ll verify with the WiFi shopper if we are able to already detect it.

Is the SSID (WiFi community identify) hidden?

By default, on all WiFi routers, APs and PLCs with WiFi, the identify of the WiFi community is all the time displayed, however it’s doable that you’ve hidden it and do not keep in mind it, or that you’ve configured the router incorrectly by mistake. To confirm if the SSID is hidden, the simplest factor is to enter the superior configuration of your router, and see if we have now activated the choice “Hide WiFi community”. Depending on the router mannequin, it is going to be in a single location or one other.

What channel is it broadcasting on?

The 5GHz band has totally different WiFi channels to broadcast, in RedesZone we have now beforehand defined what channels can be found on this band, and what are its foremost traits. Normally the routers broadcast on channels 36, 40, 44 and 48, they’re referred to as U-NII-1 channels, we even have channels 52, 56, 60 and 64, with the so-called U-NII-2A channels, and lastly we have now channels 100, 104, 108 and 112 or larger, that are channels U-NII-2C. From channel 149 they’re referred to as U-NII-3.

Some WiFi playing cards only assist the 5G WiFi channels which might be situated within the “low channels”, that’s, channels 36, 40, 44 and 48. If we’re broadcasting on channel 100, and the WiFi shopper is not suitable with this band of frequencies, since logically it is going to not find a way to “see” any WiFi community. In the earlier picture we have now the channel in automated, as you possibly can see, it has mechanically chosen channel 108 to broadcast, so if we had an previous WiFi card, we might not connect.

Checks in your PC or smartphone

Once we have now carried out all of the checks on the router, if we’re nonetheless not ready to connect accurately to the 5G community, then we should comply with the next steps to verify and start to rule out doable issues.

Is my WiFi card suitable with 5G?

The very first thing we should know is that if our WiFi card is suitable with the 5GHz band. How can we discover out? If we go to “Control Panel / Network Center / Change adapter settings” we are able to see the precise mannequin of our WiFi card. If it does not seem, we are able to use applications akin to AIDA64 to discover out the precise mannequin of the WiFi community card that we have now put in.

When we all know the mannequin, then we should go to the official web site of the producer, and see the technical traits of this card. It ought to point out someplace the compatibility with the 802.11a / ac / ax requirements, if it does not assist these requirements, it implies that it does not assist the 5G band, and that you’ll all the time have to connect to the two.4G band. In case it seems that it’s suitable with WiFi 5 or WiFi 6, we are able to affirm that it’s suitable with the 5G band.

Is my WiFi card suitable with the channel utilized by the router?

In the occasion that our card is suitable with WiFi 5, however we nonetheless do not “see” the WiFi community, verify the router’s broadcast channel, and just remember to are broadcasting on the “low” channels 36, 40, 44 and 48. Such And as we have now defined beforehand, there are WiFi playing cards which might be suitable with 5G, however only for the “low channels”, not being suitable for channels 100, 104, 108 and 112, due to this fact, you will need to enter your router and have a look at which channel is broadcasting.

You may also use applications akin to WiFi Analyzer for Android or the Acrylic WiFi Home program to see the WiFi channels, each 2.4G and 5G, however this should be used on a computer that’s able to “seeing” the WiFi community, as a result of if We apply it to the computer that can’t connect to the 5G community, we’ll nonetheless not see the WiFi community and with out realizing which channel it’s broadcasting on.

Am I shut to the WiFi router?

The 5GHz band has much less vary than the two.4GHz band, if we’re very removed from the router, however we see the two.4GHz band, it is rather doable that the 5G band will not see us due to the straightforward undeniable fact that we’re too far-off. Depending on the WiFi card that we’re utilizing, we are able to connect additional or nearer to the primary router. Therefore, if a computer is in a position to connect from the place the place you might be at the moment, however the different computer is not, it is rather doable that it’s a WiFi protection drawback.

Have I related to the 5G community earlier than and now it will not let me?

If you have got already related to the 5GHz band up to now, however now it will not allow you to, verify that you’ve deleted the remembered WiFi community in Windows. This is essential, as a result of if in case you have modified the password, Windows will detect that it’s not right and it is going to seem on the finish of the checklist of obtainable WiFi networks. We advocate you go to the part of remembered WiFi networks, and click on on “Forget community”, to later reconnect once more. You have in all probability solved the issue just by forgetting the remembered community, and connecting once more.

We hope that with the following pointers you have got been ready to connect with the 5G band, a lot sooner and beneficial than utilizing the two.4G band, however you will need to do not forget that this frequency band has much less vary than the two.4G band, due to this fact, you should be nearer router, entry level or PLC with WiFi, in any other case you’ll not find a way to connect.